Terms of service
Last updated: October 10, 2026
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
OVERVIEW
Welcome to Craftiv Studio. This store is operated by Fernando Torres under the brand name Craftiv Studio.
Throughout these Terms of Service, "Craftiv Studio", "we", "us", and "our" refer to Fernando Torres operating under that brand name.
Craftiv Studio operates https://craftivstudio.com, including all related content, features, products, and services (collectively, the "Services").
Our online store is powered by Shopify.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our Privacy Policy.
Please read these Terms carefully before using our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your jurisdiction or have any required parental or guardian consent.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and activities occurring under your account.
SECTION 2 — PRODUCTS AND MADE-TO-ORDER ITEMS
Craftiv Studio sells made-to-order products.
Products are prepared or produced specifically after an order is placed.
Because our products are made to order, customers should carefully review product descriptions, sizing information, colors, and other specifications before completing a purchase.
We make reasonable efforts to display product information and images accurately. Actual colors and appearances may vary slightly depending on device and display settings.
We reserve the right to modify or discontinue products and update product prices or descriptions without prior notice.
SECTION 3 — ORDERS AND CANCELLATIONS
By placing an order, you make an offer to purchase the selected products.
All orders are subject to acceptance, payment verification, and product availability.
Craftiv Studio does not accept voluntary order cancellations after an order has been placed.
Because products are made to order, customers should verify all order information before submitting payment.
If Craftiv Studio cannot fulfill an order, we will contact the customer and provide an appropriate resolution, including a refund where applicable.
Nothing in this section limits cancellation rights that cannot lawfully be excluded.
SECTION 4 — PRICES AND PAYMENTS
All prices on Craftiv Studio's website are displayed in United States Dollars (USD).
Prices may change without prior notice.
Any applicable taxes, shipping fees, or additional charges will be displayed during checkout.
Customers agree to provide accurate payment and billing information.
Orders are processed through the payment methods available at checkout.
SECTION 5 — SHIPPING AND DELIVERY
Craftiv Studio offers worldwide shipping, subject to applicable shipping restrictions and carrier availability.
Order processing time: 3 business days.
Estimated shipping times:
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United States: 3–7 business days.
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International / Worldwide: 3–14 business days.
Shipping times are estimates and may vary depending on destination, customs processing, carrier availability, and unforeseen delays.
Processing time is separate from shipping transit time.
Because our products are made to order, customers should allow for the stated processing time before their orders are shipped.
International orders may be subject to customs inspections, import duties, and local taxes.
Customers are responsible for providing accurate shipping information.
If an order is significantly delayed, lost, or arrives damaged, please contact Info@Craftivstudio.com for assistance.
Nothing in this policy limits any rights customers have under applicable consumer protection laws.
SECTION 6 — RETURNS, REFUNDS, AND EXCHANGES
ALL SALES ARE FINAL, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
Because Craftiv Studio products are made to order, we do not accept voluntary returns, refunds, or exchanges for:
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Changes of mind.
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Incorrect sizes selected by customers.
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Personal preferences.
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Accidental purchases.
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Requests to exchange an otherwise correctly fulfilled order.
Customers should review their orders carefully before completing purchases.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact Info@Craftivstudio.com with your order number and details of the issue.
Photographs may be requested to assist with reviewing the problem.
Where required by applicable law, we will provide an appropriate remedy, which may include replacement, repair, or refund.
Nothing in this policy excludes or restricts consumer protection rights that cannot legally be waived.
For more information, review our Return and Refund Policy.
SECTION 7 — INTELLECTUAL PROPERTY
All original content on the Craftiv Studio website, including logos, product designs, photographs, graphics, text, and branding owned by Craftiv Studio, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected materials without appropriate authorization.
All trademarks and third-party content remain the property of their respective owners.
SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to services operated by third parties, including Shopify, Postscript, and other integrations.
These third-party services may be subject to separate terms and privacy policies.
We are not responsible for third-party websites or services outside our control, except where applicable law provides otherwise.
SECTION 9 — SMS MARKETING AND POSTSCRIPT
Craftiv Studio operates an SMS messaging program using Postscript.
By voluntarily opting into our SMS program, you consent to receive recurring automated marketing and promotional text messages from Craftiv Studio at the mobile number provided, according to the consent you give.
Messages may include product announcements, promotional offers, launches, and abandoned checkout reminders.
Message frequency varies.
Message and data rates may apply.
Consent to receive marketing messages is not required as a condition of purchase.
You may opt out of marketing messages at any time by replying STOP.
For assistance, reply HELP where supported or contact Info@Craftivstudio.com.
Mobile carriers are not responsible for delayed or undelivered messages.
For additional information, review:
Craftiv Studio Messaging Terms
Craftiv Studio Messaging Privacy Policy
SECTION 10 — PRIVACY
Personal information collected through our Services is processed in accordance with our Privacy Policy.
You can review our Privacy Policy at:
https://craftivstudio.com/policies/privacy-policy
Our website uses Shopify and may use marketing technologies, including Meta Pixel and Postscript, as described in our Privacy Policy.
SECTION 11 — PROHIBITED USES
You agree not to use our Services to:
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Violate applicable laws or regulations.
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Infringe intellectual property rights.
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Engage in fraudulent or deceptive activities.
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Transmit malicious software.
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Interfere with website security or functionality.
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Harass, threaten, or harm other individuals.
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Collect personal information without authorization.
We reserve the right to restrict access to our Services where reasonably necessary and legally permitted.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccurate product descriptions, pricing errors, or other omissions.
We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.
If an accepted order cannot be fulfilled due to an error, we will provide any refund or other remedy required by applicable law.
SECTION 13 — DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, or available.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
SECTION 14 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Craftiv Studio and its service providers will not be liable for indirect, incidental, special, or consequential damages arising from use of the Services.
This limitation does not apply to liabilities that cannot lawfully be limited or excluded.
SECTION 15 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Craftiv Studio from third-party claims, damages, and reasonable costs arising from your unlawful use of the Services or your material violation of these Terms.
This section does not limit any non-waivable consumer rights.
SECTION 16 — TERMINATION
We may suspend or terminate access to our Services where a user violates these Terms or engages in unlawful activities, subject to applicable legal requirements.
Provisions that by their nature should survive termination will remain effective.
SECTION 17 — GOVERNING LAW
These Terms are governed by the laws of the State of California, United States, subject to applicable federal law and mandatory consumer protection laws that may apply in a customer's jurisdiction.
Any disputes will be handled in accordance with applicable laws governing jurisdiction and consumer rights.
SECTION 18 — CHANGES TO TERMS OF SERVICE
Craftiv Studio may update these Terms of Service from time to time.
Changes will be published on this page with the updated effective date.
Where required by law, we will provide additional notice regarding material changes.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
SECTION 20 — CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
Business Name: Craftiv Studio
Operated by: Fernando Torres
Email: Info@Craftivstudio.com
Phone: +1 (714) 949-9545
Address: 523 S Rosewood Ave, Santa Ana, California 92703, United States
Website: https://craftivstudio.com