Privacy policy

Last updated: October 10, 2026

In addition, you agree to our Messaging Terms and Messaging Privacy Policy.

Introduction

Fernando Torres, operating under the brand name Craftiv Studio ("Craftiv Studio", "we", "us", or "our"), operates https://craftivstudio.com and its related online store, content, products, and services (collectively, the "Services").

Our online store is powered by Shopify.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, purchase products, subscribe to communications, or otherwise interact with our Services.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

Your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

Products viewed, items added to carts, purchases, payment confirmations, order history, and transaction details.

Payment Information

Payment-related information necessary to complete your purchases. Payment details may be collected and processed by our payment service providers.

Device and Usage Information

IP addresses, browser information, device identifiers, pages visited, shopping activity, and interactions with our website.

Communication Information

Information provided when contacting customer support, subscribing to marketing, or communicating with our business.

Marketing Preferences

Email preferences, SMS subscription choices, consent records, and interactions with promotional messages.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when placing orders, creating accounts, or contacting us.

  • Automatically through cookies, pixels, and similar technologies when you interact with our website.

  • From service providers supporting payments, orders, marketing, or website operations.

  • From advertising and analytics partners, where permitted by applicable law.

3. How We Use Personal Information

We may use collected information to:

  • Process payments and fulfill orders.

  • Provide customer support.

  • Send order updates and shipping notifications.

  • Manage accounts and customer preferences.

  • Improve our website and shopping experience.

  • Prevent fraud and protect our Services.

  • Measure advertising performance.

  • Send marketing emails and text messages where appropriate consent has been obtained or applicable law otherwise permits.

  • Meet legal and regulatory obligations.

4. SMS Marketing and Postscript

Craftiv Studio uses Postscript to support SMS communications.

When you voluntarily subscribe to our SMS program, we may collect your mobile phone number, subscription preferences, consent information, and message interaction data.

Depending on your consent, you may receive promotional messages, product announcements, special offers, abandoned checkout reminders, and transactional communications.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing messages is not a condition of purchase.

You may opt out of marketing messages by replying STOP. For assistance, reply HELP, where supported.

SMS consent information and mobile phone numbers collected for SMS marketing will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

We may share information with service providers, including Postscript and messaging delivery partners, solely as necessary to operate and support our messaging program.

Please review our additional policies:

Messaging Terms

Messaging Privacy Policy

5. Meta Pixel and Advertising

Craftiv Studio uses Meta Pixel, an advertising measurement technology provided by Meta.

Meta Pixel may collect information about visitors' interactions with our website, including:

  • Pages visited.

  • Products viewed.

  • Items added to shopping carts.

  • Checkout and purchase activity.

  • Browser and device information.

  • Other website interaction events.

Depending on our advertising configuration, customer information may also be disclosed to Meta for advertising measurement, matching, personalization, and campaign optimization.

These activities are subject to applicable privacy laws and required consent or opt-out preferences.

For more information about Meta's data practices, visit:

https://www.facebook.com/privacy/policy/

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Maintain website functionality.

  • Remember shopping preferences.

  • Analyze website performance.

  • Measure advertising effectiveness.

  • Personalize content and marketing where permitted.

You can manage certain tracking preferences through your browser settings or available website privacy controls.

Where required by law, we will request consent or provide relevant opt-out choices.

7. How We Share Personal Information

We may disclose personal information to trusted service providers and business partners, including:

Shopify: Ecommerce hosting, store operations, and checkout services.

Postscript: SMS subscription management and messaging services.

Meta: Advertising measurement and marketing services.

Payment Processors: Secure payment processing and transaction verification.

Shipping Providers: Order delivery and fulfillment.

Other Service Providers: Customer support, fraud prevention, website maintenance, and related business operations.

We may also disclose personal information where legally required, in connection with business transactions, or to protect our legal rights.

8. Shopify and Third-Party Services

Our website operates using Shopify, which may collect and process information in connection with providing ecommerce services.

Shopify and other providers may process information in countries outside your place of residence.

For more information, review Shopify's privacy practices:

https://www.shopify.com/legal/privacy

Third-party websites and platforms linked from our website may maintain their own privacy policies.

9. Data Security and Retention

We use reasonable organizational and technical measures designed to protect personal information.

However, no method of electronic transmission or storage is guaranteed to be completely secure.

We retain information for as long as reasonably necessary to fulfill business purposes, maintain records, comply with applicable laws, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Receive a portable copy of certain information.

  • Opt out of certain targeted advertising, sale, or sharing of personal information.

  • Withdraw consent to certain processing activities.

  • Appeal certain privacy request decisions where applicable.

To exercise your rights, contact us at Info@Craftivstudio.com.

We may need to verify your identity before completing a request.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

11. Marketing Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in our emails.

For SMS marketing, reply STOP to unsubscribe, where supported.

You may continue to receive necessary transactional or service-related communications as permitted by applicable law.

12. Children's Privacy

Our Services are not directed to children under the age applicable to our business and its customers.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, contact Info@Craftivstudio.com.

13. International Data Transfers

Personal information may be transferred to or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.

Updates will be published on this page, and additional notice will be provided where required.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Business Name: Craftiv Studio

Operated by: Fernando Torres

Email: Info@Craftivstudio.com

Phone: +1 (714) 949-9545

Address: 523 S Rosewood Ave, Santa Ana, California 92703, United States

Website: https://craftivstudio.com